Have Questions?
We hope to answer your questions here. Feel free to contact us if you have any more.
For Under 2's: How many teachers will be caring for the babies?
We maintain a low teacher-to-child ratio, ensuring your baby receives plenty of individual attention and nurturing care. We have 3 permanent teachers look after 10 babies.
For Under 2's: How do you help babies feel safe and secure?
We build close, trusting relationships by responding to your baby’s needs promptly, offering comfort, and creating a calm, predictable environment. We have a key teacher assigned to help your child to settle during transition period.
For Under 2's: Do you follow my baby’s sleep and feeding routine?
Yes, we respect and follow your baby’s individual routines for sleeping, feeding, and play.
For Under 2's: What are your hygiene practices?
We follow strict hygiene standards, including frequent hand washing, sanitising toys during the day and surfaces, safe nappy-changing routines, and steam carpet every Friday.
For Under 2's: What happens if my baby becomes unwell?
We follow our Child Health Policy and will contact you immediately and care for your child until you arrive. Our team is trained in infant first aid.
All incidents will be recorded down and ask for your signature. Any incidents above child’s neck, we will give you a call and explain it to you and will keep close eyes on in next 30 minutes.
For Under 2's: When will my child move to the big room?
Transitions are based on your child’s readiness, not just age. We work closely with you to make the move gentle and positive.
For Under 2's: What should I bring each day?
Please provide nappies, bottles, formula/breast milk (if needed), a change of clothes, and comfort items (like a dummy or cuddly). We’ll let you know if anything else is needed.
For Under 2's: What happens if I’m late for pick-up?
We understand that sometimes delays happen. Please let us know if you’re running late, and your baby will be cared for until you arrive.







